Privacy Policy

Introduction

We at SERGO Limited (SERGO GO, SERGO GUEST, SERGO OWNER, SERGO TRADE, SERGO HERO, SERGO NOW) recognise the importance of protecting your privacy. When dealing with personal information we comply with the Privacy Act 2020 (the Act).This policy does not limit or exclude and of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.


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We will only collect personal or other information that is connected to a function or activity we carry out, and only where the collection of that information is necessary for that function or activity. SERGO collects information about you for the purposes outlined in section 6.

Who does this policy apply to?


This policy applies to the personal and business information of clients and users (“you”) of the SERGO platform (Platform). This policy applies to landlords, tenants, guests, suppliers, contractors, and anyone who uses our Platform.

Where we are providing service to you in connection with the Platform, this policy should be read in conjunction with our Terms.

You agree that your use of Platform, any account, product, or service provided by SERGO indicates acceptance of this Policy. By providing us with your business or personal information or by completing a registration form you consent to the collection, use, disclosure, and processing of your personal information in accordance with this privacy policy.

How do we collect personal and business information?

We collect personal and business information about you from:

• you, when you provide that personal and business information to us, including via the Platform, any related account and services through a registration process, and through any contact with us (via email), and during our relationship with you.
• third parties, only when you have authorised this or where the information is publicly available.  You may enter personal or business information into the Platform only where you are authorised to disclose that information to us.

You may enter personal or business information into the Platform only where you are authorised to disclose that information to us. 
Where possible, we will collect personal and business information from you directly.

What type of personal and business information do we collect?

We collect personal and business information from you, including, but not limited to:

• Name.
• Contact information.
• Location.
• Identification number and type (for example, driver licence, passport, NZBN or similar).
• Your profile information about your user interaction.
• Payment and financial details (including bank account, credit card or direct debit details).
• Information about the property you are renting or intend to rent.
• Information required for tenancy applications.
• Information about your business and the services you provide.
• Photos, documents, videos, and other descriptions.
• Other information obtained or received by us in connection with the use of the Platform.

We also collect personal and business information from suppliers, contractors, and third-party service providers that we engage to help us operate our Platform.
We may also collect, use, and share anonymous and aggregated data for statistical, product development, analysis and to provide to third parties. No personal or business information would be disclosed. For example, we may aggregate your usage data to calculate the percentage of users accessing specific Platform features and provide third parties with aggregate data and information.
In some cases, if personal and business data is not provided, it might adversely impact out ability to supply the service through the Platform.

When will we disclose your personal or business information?

We may disclose information to:

• Third party services providers that support our services, including any person that hosts or maintains IT systems, data storage providers, debt collection agencies, credit reference agencies, maintenance providers, recovery providers and payment system operators.
• Any business that assists with processes to optimise and improve the quality and efficiency of services.
• Agencies engaged by us to verify identity or address information.
• Any New Zealand government agency tasked with the management and regulation of residential tenancy agreement or other residential rental matters.
• Our employees or contractors for the purpose of undertaking their role.
• Anyone that we need to contact to carry out your instructions to us (including, without limitation, third parties/contractors to carry out any repair on a property and recipients of any payments).
• Organisations conducting market research, data processing and statistical analysis for us.
• Upon receipt of a request by a person who can require us to supply your personal information (e.g. a regulatory authority).
• Upon receipt of a request by any other person or body authorised by the Act or another law (e.g. a law enforcement agency).
• Any person or body where legislation requires us to disclose your personal information.
• Any person authorised by you.

We will only hold your personal information for as long as necessary for the purposes for which it was collected, unless otherwise required by law. This may include retaining information in case a dispute arises between yourself and another party in respect of a property, and you require information or photographic evidence that was stored on the Platform.

Device specific data or cookies

Our Platform may use cookies to automatically collect types of information when you visit our Platform in order to improve and personalise your experience. These cookies may be downloaded to your computer or mobile device when you visit our Platform. You can adjust your settings to refuse cookies if you do not want this to happen. Any information collected in this manner is on an anonymous and collective basis (it does not include personal information which is likely to identify you).

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We also collect information about your use of our Platform, for example:

• Your device’s IP address.
• Device operating system.
• Your devices cookie string data.
• Device type (unique device identifiers) and manufacturer name
• Geographic location.

Collecting this information allows us to customise your online experience, as well as improve the performance, usability and effectiveness of our Platform

Third-Party Links

Our Platform may contain links to third-party websites. We do not have control over the third-party websites and are not responsible for any personal information which you provide while visiting a third-party website. We recommend that when you access a website outside our Platform that you review the privacy policy for each website.

Protecting your personal and business information

Safeguarding the privacy of your information is important to us. These measures include:  

• Administrative and technical controls to restrict access to personal information to only those people who need access.
• Encrypting any sensitive information for an extra layer of security. This includes lease details, bonds, financial information.
• Technology security measures, including restricted private cloud networks with google provided firewalls
• Holding personal and business information in secure databases with restricted access and permissions

We may need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records

How can you access your personal and business information, or seek to have it correct?

You have the right to access your personal and/or business information we hold about you and have any of your personal and/or business information corrected if you believe it is incorrect.  If you would like to ask for a copy of your information, or have it updated, please contact us at:

Email:support@sergo.co.nz

What happens if there is a privacy breach?

If there is a breach of privacy involving your personal information, we will comply with any legal obligations in the Act.

How do we make changes to our privacy policy?

This privacy policy will be reviewed and updated from time to time to take into account new laws and technology, changes to our services and the Platform and the changing business environment. We will amend the revision date at the top of this policy so please regularly check this policy so that you are aware of any updates or modifications. Your continued use of our services and the Platform after the revised policy is in effect indicates your acceptance of those changes.

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